- In accordance of the Federal Food&Health regulations and due to the nature of the products, none of the items sold in our store are returnable and are thefefore final sale.
- We do not accept Refunds or Returns based on flavor preference alone.
DAMAGES / DEFECTIVE ITEMS
- Refunds will only be issued if the product(s) purchased were damaged or defective and if the request is submitted within 7 days. If you are eligible for a refund in accordance with our policy, submit all photos to email@example.com. If your request is approved, you will be eligible for a full refund.
- Shipping fees are non-refundable.
- Refunds cannot be issued due to the dislike of a product.
ORDER CANCELLATION or MODIFICATION
Unfortunately, our automated system does not allow to modify or cancel an order once it's placed. If you encounter any issues or have specific concerns regarding your order, send us an email at firstname.lastname@example.org and our customer care team will do their best to assist you and provide a resolution.
MISSING ITEM IN THE PACKAGE
If you received your package and an item is missing:
- Track your package on the courrier website to see if your missing item is in another shipment.
- If you still can't locate your item, contact us at email@example.com
MISSING PACKAGE SHOWED AS DELIVERED
If your tracking information shows that your package was delivered, but you can't find it, do the following:
- Verify the shipping address when placing your order
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 48 hours; in rare cases packages may say delivered up to 48 hours before arrival.
If there's still no sign of the package, contact us at firstname.lastname@example.org
NON-RECEIPT OF PACKAGE - RETURNED TO US
If a customer is unable to receive their package and it is returned to us by the carrier, we will issue a refund for the order. However, please note that we will deduct the applicable shipping fees from the refund based on the customer's region.
- Ontario & Quebec (QC): $14.99 will be deducted
- Rest of Canada: $19.99 will be deducted.
It is the customer's responsibility to provide accurate shipping information and ensure that someone is available to receive the package at the specified address. If the customer anticipates any difficulties in receiving the package, we strongly encourage them to contact us or the carrier to make alternative arrangements.